Contact Information
Chantra Pure Professional Cleaning Services
999 Rama IV Road, Silom
Bang Rak, Bangkok 10500
Thailand
Phone: +66 2 236 8714
Email: [email protected]
Privacy Policy
Effective Date: December 6, 2025
At Chantra Pure, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our professional cleaning services. We are committed to maintaining the trust and confidence of our visitors and clients.
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may choose to provide us with certain personal information, including:
- • Contact details such as your name, email address, phone number, and business address
- • Facility information including property type, size, and specific cleaning requirements
- • Business details relevant to service provision and contract management
- • Communication preferences and feedback you provide to us
Information Collected Automatically
When you visit our website, we may automatically collect certain information through cookies and similar technologies:
- • Device information including IP address, browser type, and operating system
- • Usage data such as pages visited, time spent on pages, and navigation patterns
- • Referral sources and search terms used to find our website
- • Cookie data for functionality, analytics, and personalization purposes
Third-Party Sources
We may receive information about you from business partners, marketing platforms, or public databases to supplement the information we collect directly from you.
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our professional cleaning services, respond to inquiries, process service requests, and fulfill our contractual obligations to clients.
Communication
To communicate with you about our services, send service updates, respond to your questions, and provide customer support.
Business Operations
To manage our business operations, including scheduling, invoicing, quality assurance, and maintaining accurate service records.
Website Improvement
To analyze website usage, understand visitor behavior, improve our website functionality, and enhance user experience.
Marketing
To send you information about our services, promotional materials, and industry insights that may be relevant to your business needs (only with your consent).
Legal Compliance
To comply with applicable laws, regulations, legal processes, and to protect our rights and the safety of our clients and employees.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- • Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
- • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining client relationships
- • Consent: You have given us clear consent to process your personal information for specific purposes
- • Legal Obligation: Processing is necessary for compliance with legal obligations to which we are subject
How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing clients, provided they agree to keep information confidential.
Business Partners
With your consent, we may share information with business partners for joint service offerings or collaborative projects.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or comply with legal processes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- • Secure data encryption for transmission and storage of sensitive information
- • Regular security assessments and updates to our systems and practices
- • Access controls limiting information access to authorized personnel only
- • Employee training on data protection and privacy best practices
- • Incident response procedures for potential security breaches
While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- • The duration of our business relationship with you
- • Legal, regulatory, accounting, or reporting requirements
- • The need to resolve disputes or enforce our agreements
- • Legitimate business purposes and operational needs
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Your Rights and Choices
You have certain rights regarding your personal information. Depending on your location and applicable law, these rights may include:
Right to Access
You can request access to the personal information we hold about you and receive a copy of this data.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You can request that we delete your personal information under certain circumstances, subject to legal retention requirements.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format and transmit it to another organization.
Right to Object
You can object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable privacy regulations.
Analytics and Cookies
We use cookies and similar tracking technologies to enhance your experience on our website and gather analytics data. For detailed information about our use of cookies, including how to manage your preferences, please refer to our Cookie Policy.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.
Children's Privacy
Our services are directed at commercial and professional clients. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than Thailand. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
By using our services and providing your information, you acknowledge and consent to such international transfers where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Chantra Pure Privacy Team
Email: [email protected]
Phone: +66 2 236 8714
Address: 999 Rama IV Road, Silom, Bang Rak, Bangkok 10500, Thailand
We will respond to your inquiries within a reasonable timeframe and work to address your concerns in a professional and timely manner.